top of page


Welcome to the FAQs page of FDE Wellness, where we have answered some of the most commonly asked questions related to our services.

  • 19) How long should my sauna session be?
    Recommended sessions are between 15 – 30 minutes, but you can go as long as you like depending upon your comfort and health level. Again, each individual is different. You do want to stay hydrated. There is no minimum or maximum time or temperature to use your sauna as it would be based on your personal preference.
  • 21) What size saunas do you have available?
    We have a complete line of saunas ranging from small 1 person studio units, to 8 person models. In addition, we have corner saunas available as well.
  • 2) Why should I get a sauna from you?
    We are the sauna consultant experts and the leaders in the Infrared Sauna industry! Our team is highly trained and knowledgeable in health and wellness, as well as the infrared sauna industry as a whole. We strongly believe our sauna products and services are superior in every way to what you will find in the marketplace. Our goal is simply to help people change their lives one person at a time through the power of Far Infrared heat therapy.
  • 22) How much does it cost each month to operate, is infrared sauna energy efficient?
    Infrared energy is extremely efficient and costs very little to operate each month. For each hour of sauna usage, it costs about 15 – 20 cents. We tell our customers if they took a 1 hour sauna session for 30 days in a row, it would cost around $20 - $40 on their monthly utility statement. Our sauna products are cost efficient to operate.
  • 10) Are infrared saunas better than traditional saunas?
    Not necessarily. However, the heat from Infrared Saunas will penetrate at a much deeper level than traditional saunas. Studies performed indicate that the heat will penetrate 1 – 1.5 inches into your muscle tissue. With traditional saunas, the heat only penetrates to about 1/8 of an inch. Any time you can get heat into your muscle tissue at approximately 1 – 1.5 inches, there are multiple health benefits that come from this.
  • 4) How does the shipping process work?
    Each sauna cost approximately $400 to ship. The shipper first must call you to schedule a delivery, they will NOT just show up. Shippers typically will NOT go into your home or take them upstairs or downstairs because of liability reasons.
  • 7) How long does it take to set up and install the sauna?
    All our saunas take about 1 -2 hours to assemble and install. Only a flat head & Phillips head screwdriver and ladder are needed.
  • 26) Are there instructions on how to set up my sauna?
    Yes, you will receive an owner’s manual when you receive your sauna which includes detailed instructions on how to set your sauna up. In addition, you can call our Customer Service Team at (909) 212-5555 for any assistance. We have a full service Customer Service Team designed to support all of our customer’s needs.
  • 27) What type of wood are your saunas made out of?
    We use grade “A” 100% Reforested Canadian Hemlock and Red Cedar wood for construction of our saunas.
  • 5) How long does it take to get my new sauna?
    Please set a 10 - 12 day shipping time expectation for most deliveries. Again, the shipper will call the customer to set a delivery appointment. They will not just show up.
  • 9) What are the top 3 reasons people purchase a sauna?
    Besides the main reason that they feel wonderful and help you relax: A) Detoxification B) Weight loss C) Health reasons: back and muscle aches, fibromyalgia, arthritis, etc.
  • 28) How long have you been in business?
    We have been in business for over 7 years. We have offices in Kansas City Kansas, Tulsa Oklahoma and St. Louis Missouri.
  • 13) Are your saunas safe and do they have any certifications?
    They have been scrutinized and tested at the highest levels and have all the major certifications which include both ETL and CETL. No laminates and NO toxic glues are used in the construction of the sauna. In fact the interior of our saunas are blind nailed (no nail heads showing) and smooth sanded by hand.
  • 11) What is your sauna warranty?
    Our warranty is “Lifetime” and/or 5 years on the heaters and electrical. This is the very best warranty you can get in the industry.
  • 18) Why are carbon fiber heaters better than ceramic heaters?
    There are no “hot spots” with Carbon heaters, and the heat is evenly distributed throughout the cabin. This gives you a much better and even heating session, allowing the far infrared rays to be absorbed into more of your body which makes it much more beneficial to use.
  • 29) Do your saunas require a 120v, 15 amp or 20 amp outlet?
    All our saunas are 120v and require a regular plug in. Our 1 and 2 person units all require a regular 15 amp outlet and breaker. Our corner models and 3 person and above all require a 20amp outlet and dedicated circuit, meaning the sauna should be the only thing on this circuit. We highly recommend a certified electrician for any questions and concerns for your sauna.
  • 12) Is far infrared heat safe?
    Infrared energy is not only safe, but is also highly beneficial for our bodies. Far Infrared heat has been actively used in the medical field around the world for decades. Physicians, surgeons, pain management clinics, physical therapists, chiropractors, massage therapists, etc., have all used infrared heat to help their patients with a variety of health issues for many years. Infrared Saunas have become mainstream in the health and wellness field and its popularity among health care professionals grows each and every year.
  • 1. What is the difference between your saunas and others out in the market?
    A) Our brand of saunas is #1 in the US B) Quality of construction #1 in the industry C) Carbon (not Ceramic) D) Limited Lifetime Warranty E) Fully loaded saunas F) Floor Heater G) Chromotherapy Lighting System H) Dual inside/outside control panel I) Thickness of walls and glass doors and windows J) 100% “A” grade Canadian Hemlock K) Multiple support channels during and after purchase
  • 17) What temperature and time should I use my sauna at?
    The average temperature that people set their saunas at is 120 degrees Fahrenheit. The average time is about 30 minutes. Every person is different. Some people like it hotter at 140 degrees Fahrenheit and go in for 1 hour. Others go in at 120 degrees Fahrenheit for 15-20 minutes. There is no minimum or maximum time for temperature and time. It is really up to the individual.
  • 6) Do you install it as well?
    Depending on the city you are in we may be able to offer install. Usually the customer is responsible for setting it up. Most customers do not have any issues setting them up as they are pretty easy to do. It will require 2 adults.
  • 16) What is your service guarantee?
    We are committed to making sure you are 100% satisfied at every level during and after your sauna purchase. Our business is based on referrals; you will be taken care of!
  • 15) Which sauna should I get?
    Is it true that bigger is better? In this case, bigger may be better. If you have the space and budget, get a bigger sauna so you have additional stretch out space. You will be happy with your decision!
  • 14) How thick are your walls, and how are they constructed?
    Our saunas are constructed using Canadian Reforested Hemlock Wood. This wood is kiln dried and contains no pesticides. Our saunas are constructed using staples and a non-toxic glue for a tongue-and-groove style of construction. Because we use double wall (hollow inside) construction on the wall panels, we are able to significantly reduce the heat transfer to the outer walls allowing us to place an oil-based stain or clear coat finish (exterior/outer wall panels only). The wall panels are 6mm in thickness with a 1.25in inner frame. The glass doors and windows are approximately 5/16 inch thick, the best in the industry.
  • 20) Can I put my sauna outdoors?
    Our standard answer is NO. They are really indoor saunas. They can go in any room in the house, on any floor surface, and against any wall. If you decide to put it outside, you must make sure it is under a covered patio and fully protected from water/moisture. All of the electronics are on top of the sauna and must be protected. We do have a referral company that offers custom canvas covers for your sauna for approximately $300 - $600 depending upon which sauna you get. This will protect it from the weather elements which the sauna will still be exposed to when under a covered patio.
  • 25) How do I activate my warranty?
    Within 60 days of receiving your sauna, please complete the warranty card and make a copy of your invoice and mail it in.
  • 24) Are the floor heaters water and sweat proof?
    Yes! Saunas can go on any floor in the house, against any wall, and in any room. We do recommend using towels to reduce the amount of sweat dripping to the floor.
  • 8) Will I sweat in my sauna?
    You will sweat like no other. You will burn 500 – 800 calories in a 30 minute session, and 2lbs – 5lbs of water weight at 60 minutes. Extensive studies have been completed and you can lose significant weight using your sauna 3 + days a week.
  • 3) Where are your saunas manufactured?
    China! 90% of the world’s population of Infrared Saunas are manufactured in Asia, more specifically China. There are many factories in China that produce most of the Infrared Saunas around the world. Our factories are considered the best in the world. There currently are NO manufactures of Infrared Saunas that manufactures their sauna products 100% in the US today!
  • 23) What is Infrared Heat?
    Infrared is the band of light we perceive as heat. We cannot see this band of light with the naked eye, but we can feel this type of light in the form of heat. Think of the Sun’s rays on a brisk Spring day. The actual temperature may be cold, but until the Sun goes behind a cloud - it feels warm. In many ways it feels like being outside and feeling the warm soothing heat of the sun.
bottom of page